PRIVACY POLICY

1. Who we are

Pawlette is a pet grooming, daycare, and boarding studio located at 123 Bark Avenue, Your City. When you use our website or book a service with us, we are the data controller responsible for your personal information. You can reach us at hello@lovelypet.com or (555) 911-PAWS with any questions about this policy.

2. What information we collect

We only collect information that helps us look after you and your pet properly.

Information you give us directly — when you fill in our contact or booking form, we collect your name, phone number, email address, your pet's name, breed, and any notes you add about their needs or preferences. If you subscribe to our newsletter, we collect your email address only.

Information collected automatically — when you visit our website, we automatically collect basic technical data including your IP address, browser type, device type, pages visited, and how long you spend on each page. This data is collected via cookies and is used to understand how our site is performing. It does not identify you personally.

3. How we use your information

We use the information you provide to confirm and manage your bookings, contact you about your appointment via text or email, send photo updates during grooming, daycare, or boarding sessions, respond to your enquiries, and send you our newsletter if you opted in. We use automatically collected data to improve our website, fix technical issues, and understand which content is most useful to visitors. We never use your data for automated decision-making or profiling.

4. How we share your information

We do not sell, rent, or trade your personal data with any third party for marketing purposes. We share data only with the service providers who help us run our business — our booking system, email platform, and website host — all of whom are contractually bound to keep your data secure and use it only for the purpose we specify. If we are ever required by law to share your information with authorities, we will do so only to the extent legally required.

5. How long we keep your data

Booking and contact information is kept for three years from your last appointment or contact with us, after which it is securely deleted. Newsletter subscriber data is kept until you unsubscribe. Website analytics data is retained for 12 months on a rolling basis.

6. Your rights

You have the right to access the personal data we hold about you at any time. You also have the right to correct any inaccurate data, request deletion of your data, withdraw consent for newsletter communications, and lodge a complaint with your local data protection authority if you feel your rights have not been respected. To exercise any of these rights, email us at hello@lovelypet.com and we will respond within five working days.

7. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption and our internal systems are accessible only to authorised staff. No method of transmission over the internet is 100% secure, but we take every practical precaution.

8. Children's privacy

Our services are intended for adults booking on behalf of their pets. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to check back periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

10. Contact

Questions about this policy or how we handle your data? Email us at hello@lovelypet.com or write to us at 123 Bark Avenue, Your City.